An AI receptionist for a clinic answers the phone when your front desk cannot: in the middle of OPD, while the doctor is with a patient, and after the clinic has closed. It tells callers the OPD timings, the consultation fee and how to reach you from the details you give it, books an appointment into a free slot, and takes a message for everything else. It never gives medical advice and never decides how urgent a problem is. That stays with the doctor.
Think about your front desk at eleven in the morning. Patients are waiting for their turn, someone is paying at the counter, a file needs finding, a new patient is filling in details, and the phone keeps ringing. Most of those calls are simple. Is the doctor sitting today? What time does the evening OPD start? What is the consultation fee? Where exactly is the clinic, and is there parking? Can I get an appointment for tomorrow?
Each question takes a minute, and a minute is exactly what the desk does not have at that hour. So some calls ring out and some get a rushed answer. A patient who cannot get through tries the next clinic on the list. After closing time, and on Sundays, nobody answers at all.
It answers from what you give it, and nothing more. You add the clinic's details once: each doctor's OPD days and timings, consultation and follow-up fees, the services you offer, your address with a landmark, parking, what to bring to a first visit (previous reports, a referral letter), and rules such as how long a follow-up consultation stays valid. Upload a document or point it at your website, and check what it picked up.
When a patient calls, it answers in your clinic's name with those details, the way a well-briefed receptionist would. If a question is not covered by what you gave it, it does not guess. It says so and takes a message.
With PhoneMyAgent, the receptionist comes with its own Indian phone number. You publish that number where patients look for you: your website, your Google listing, prescription pads and the board outside the clinic. It is set up to answer in English, in a voice and with a greeting you choose, and one switch in the dashboard makes it tell every caller at the start that they are speaking to an AI assistant.
Yes, for routine visits. You set the times the clinic takes appointments, and it offers callers the free slots, takes the patient's name and number, and books the one they pick. If a patient asks for a particular doctor, it books that doctor's slot when one is free and says so when none is. You get an email with the booking and a calendar invite, so it can go straight into the calendar you already use. You decide whether it may book outside clinic hours.
A patient who already has an appointment can ask when it is, and it reads it back. If they want to cancel or move it, it takes the details as a message for your staff, because changing the book stays with you. The same goes for anything that needs judgement: a question about a report, a request to see the doctor out of hours, a complaint. Those become messages, not answers.
Every call stays in your call log with a short summary, the full transcript and the caller's number, so on a busy day you can see who rang and why in two minutes instead of calling back blind. Anything booked or left as a message is emailed to you straight away, and you can switch on a summary email after every call. Calls are transcribed, not recorded as audio.
This is the part clinics tend to value most. A missed call gives you a number and nothing else. A message the AI took gives you the patient's name, what they wanted, and when they would like a call back.
| Front desk | Missed call | IVR menu | AI receptionist | |
|---|---|---|---|---|
| Answers during the OPD rush | Only if someone is free | No | Yes, with recorded options | Yes |
| Answers after closing and on Sunday | No | No | Plays a message | Yes |
| Gives OPD timings and fees | Yes | No | Recorded options only | Yes, from your details |
| Books an appointment | Yes | No | No | Yes, into free slots |
| Answers medical questions | Staff judgement | No | No | No, takes a message |
| What you get afterwards | A note, if someone wrote it | A number | A call log | Summary and transcript in your call log, bookings by email |
It answers in your clinic's name; gives timings, fees, directions and what to bring from the details you provided; books routine appointments into free slots; tells patients about their existing booking; and takes messages. It answers at any hour, including Sundays and holidays.
It will not diagnose, will not suggest a medicine or a dose, will not tell a caller whether their symptoms can wait, and will not handle an emergency. You set house rules it always follows, and for a clinic the suggested ones are never to give medical advice and to ask anyone with an emergency to hang up and dial the emergency number. Write India's number, 112, into that rule. It does not make calls, so it will not ring patients with reminders, and it cannot put a caller through to the doctor: when someone needs a person, it takes a message and you call back.
Plans start at ₹2,999 a month for 180 minutes of calls, or ₹9,999 for 600 minutes, with no setup fee and no separate telephony charges: see what the plans include. If most of your calls are about dental treatment, read the guide for dental clinics, and if you are weighing it against a phone menu, see IVR or an AI receptionist.
Yes, for routine visits. It offers callers the free slots from the times you set, books the one they choose, and emails you the booking with a calendar invite. Cancellations and changes are taken as messages for your staff.
No. It does not diagnose, suggest medicines or judge how urgent a problem is. When a caller asks a medical question, it offers an appointment or takes a message for the doctor.
It does not handle emergencies. The suggested house rule for a clinic tells it to ask anyone with an emergency to hang up and dial the emergency number. Write 112, India's emergency number, into that rule and it uses it on every such call.
Not yet. It is set up to answer in English. Hindi is not offered until it has been tested properly on real calls.
Not at the moment. The AI receptionist answers on its own Indian phone number, which you publish where patients find you: your website, your Google listing and your prescription pads.
Two plans: ₹2,999 a month for 180 minutes of calls, or ₹9,999 for 600 minutes, with no setup fee and no separate telephony charges. If you need more in a month, you can add 60 minutes for ₹1,199 or 180 minutes for ₹2,999, and those minutes do not expire.
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