PhoneMyAgent, operated by CodeShant Technologies (UDYAM-BR-26-0188408), provides an AI agent that answers phone calls on behalf of your business using the documents and settings you provide. You must be at least 18 and able to enter a binding contract to use the service, and you are responsible for the activity under your account.
The agent answers your phone in your name. Its words are yours: you are responsible for what it says, for the documents and settings it speaks from, and for the legality of how you use it. In particular:
Paid plans are billed in advance for the plan period. Usage above your plan limit is either paused or charged as overage at the rate shown for your plan. The monthly minutes included in your plan are valid only for the billing cycle in which they are granted and do not roll over to the next cycle; separately purchased top-up minutes do not expire. Fees and purchased credits are non-refundable except where required by law. If payment fails, we may suspend the service after notice. You can change or cancel your plan from the dashboard; changes take effect at the end of the current period.
We work to keep the service available but do not offer an uptime guarantee at launch. We may perform maintenance, occasionally with little notice, and may change or discontinue features. Enterprise plans may include a separate service-level agreement.
The service runs on phone carriers and AI providers we do not operate. If one of them is degraded, changes, withdraws, or fails, your agent can be affected and we are not liable for their failures. Nor are we liable for a failure caused by anything outside our reasonable control, including network outages, third-party platform incidents, changes in the law, and regulatory decisions about phone numbers.
We retain all rights in the PhoneMyAgent software and platform. You keep ownership of the content you upload and of your call transcripts and recordings. You grant us the limited licence needed to host and process that content in order to provide the service.
Personal data is governed separately. Your callers' data is yours as controller and ours to process only on your instructions. Our data processing agreement sets out how, and it forms part of these terms. You accept it in your dashboard, and you cannot provision a phone number until you have.
This is not boilerplate. An AI agent is not a person and will make mistakes on real calls. You should expect all of the following, and you should not deploy it anywhere one of them is unacceptable:
You are responsible for checking anything that matters. Treat what the agent produces as a draft written by a new assistant on their first day, not as a record you can rely on unread.
Your callers never agreed to these terms. If someone brings a claim against us because of your agent, what it said, what you configured it to do, the documents you gave it, or your failure to obtain a consent or disclosure the law required, you will defend us against that claim and cover the losses, damages, and reasonable legal costs it causes us. We will tell you promptly about any such claim and will not settle it without asking you.
This does not apply to a claim caused by our own breach of these terms, our gross negligence, or our intentional wrongdoing.
Except where we say otherwise in writing, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted operation. We do not warrant that the agent will be correct.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for lost profit, revenue, goodwill, business, or data, and our total liability for all claims arising from the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
Nothing in these terms limits or excludes liability that the law does not permit us to limit or exclude. That includes liability for death or personal injury caused by negligence, for fraud, for intent and gross negligence, under applicable product liability law, and any liability owed to you as a consumer under mandatory consumer protection law. Where a court finds any limitation above goes further than the law allows, it applies to the greatest extent the law does allow rather than failing entirely.
Either party may terminate at any time. You can close your account from the dashboard. We may suspend or terminate access for breach of these terms or non-payment.
Closing your account erases your data immediately, and there is no export window and no undo. Your agent stops answering, your phone number stops reaching you, and your call history, recordings, and documents are deleted at once. We keep your invoices and the usage totals behind them, because tax law requires it.
Take anything you want to keep out first. You can export your data from the dashboard at any time while the account is open, and you can ask us for an export before you close it. By accepting the data processing agreement you instruct us to delete rather than return personal data at the end of the service, which is what makes immediate erasure on closure the correct behaviour rather than a loss of your rights.
These terms are governed by the laws of India, and the courts there have jurisdiction over disputes arising from them.
Two things that choice does not do. It does not deprive you of the protection of mandatory consumer law in your country of residence, where that law applies to you. And it does not move our processing of personal data outside European data protection law: the GDPR applies to the service on its own terms, the data processing agreement governs it, and where that agreement conflicts with these terms on a data protection question, the data processing agreement prevails.
We may update these terms; continued use after a change means you accept the updated terms, and the "Last updated" date above will reflect the change.