An estate agent's job is to be out of the office, which is exactly why the office phone loses enquiries. You are at a viewing, in a valuation, or driving between the two, and the call about the listing you advertised this morning rings out. An AI receptionist answers every one of those calls in your agency's name, tells the caller the asking price, the size and the availability from your own listing details, takes the enquiry with their name, number and which property they mean, and books the viewing or passes it to you as a message. It works at seven in the evening, which is when most people look at property portals.
Property enquiries follow the browsing, and people browse listings after work and at weekends. That is precisely when a small agency has nobody in the office. The result is a familiar pattern: the portal sends the enquiry, the caller also rings to be quick about it, nobody picks up, and by the time you call back the next morning they have already viewed something else.
Lettings is worse, because the volume is higher and the decisions are faster. A good flat at a fair rent gets a dozen calls in a day, and whoever answers first books the viewing first. The calls you miss are not spread across your listings either; they cluster on the property you most want to move.
Voicemail is a poor filter here. Buyers and tenants rarely leave one, and when they do it is a name and a number with no indication of which of your fifteen listings they were ringing about.
You give it what your office already knows. Upload your current listings with asking prices, sizes and key features, your viewing arrangements, your fees and what they cover, your lettings criteria, your office hours and address, as a PDF, a document, or a link to your website. The agent answers from that, so a caller asking "is the flat on the main road still available" hears your real answer instead of being told someone will call back.
On a call it can:
With PhoneMyAgent you pick a voice and greeting, set your hours, and point your existing number at it. From the first call it answers in your agency's name, and the number on your boards, your portal profiles and your window cards stays the same.
The value is not only that the call was answered. It is that the note is complete. After each call you get an email with the transcript, a summary, and the enquiry itself: who called, which property, buying or letting, their timing and how to reach them. That is a callback list you can work through in the car, ordered by how warm each one sounded, rather than a row of missed-call numbers.
For a valuation request it matters even more. A seller ringing three agents on a Saturday morning is choosing partly on who answered, and a captured, well-noted valuation lead is worth many times an unanswered ring.
Nothing happens out of sight. If the agent quotes a price you have since reduced, or describes a property that has gone under offer, you flag it and it learns the correction. You decide up front whether it books, takes a message, or transfers, and you can switch the forwarding off from your own phone the moment you are back at the desk.
| Voicemail | Office staff | Generic answering service | PhoneMyAgent | |
|---|---|---|---|---|
| Answers while you are at a viewing | Records only | If free | Yes | Yes, always |
| Answers evenings and weekends | Records only | No | Sometimes | Yes |
| Knows your listings and prices | No | Yes | No | Yes, from your documents |
| Captures which property they mean | Rarely | Yes | Sometimes | Yes, every time |
| Books a viewing | No | Yes | Sometimes | Yes |
| Cost | Low | High (salary) | Medium | Monthly plan, all-in |
It will answer every call, describe a listing from your own details, confirm availability, take a qualified enquiry, book a viewing, capture a valuation request, and email you the transcript and summary. It tells callers at the start that it is an AI assistant. It will not negotiate, will not accept or relay an offer, and will not give legal, tax or mortgage advice. It also will not make a claim about a property that is not in the details you uploaded, so it cannot talk up a listing in a way you would have to walk back later. Anything that needs judgement comes to you as a message.
Yes. It answers from your listing details, confirms whether a property is still available, and captures a complete enquiry: the caller's name and number, which property they mean, whether they are buying or renting, and their timing. It can book the viewing or leave it to you.
Yes, because you upload them. The agent only answers from your own listing details, so callers hear your real asking prices and features. When a price changes or a property goes under offer, you update the document and the agent uses the new version from the next call.
Yes, and this is usually the highest-value call it catches. It takes the address, the property type, the owner's timing and their contact details, and emails the request to you straight away so you can ring back the same day rather than the next morning.
No, by design. It gives the asking price and the listed facts, and anything to do with an offer, a negotiation, or legal and mortgage questions is taken as a message for you. That keeps the agent inside what a front desk would properly do.
No. You keep your existing number and forward it to the number we provide, so the number on your boards, portal profiles and window cards stays exactly the same. Set-up takes a few minutes and you can turn it off from your own phone.
Pricing is a monthly plan that includes an allowance of call minutes, and it is all-inclusive: one price covers both the AI and the telephony, with no setup fee and no separate surcharges. You can start with 45 free minutes, no card, to hear it on your real calls first. The plans are on our pricing page.
New to this? Start with what PhoneMyAgent is and how it works, then read how to forward your existing line and try it on an evening's enquiries.
Never miss another call
An AI agent answers your business phone, knows your documents, and emails you what happened after every call. 45 free minutes to try, no card required.
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